THE WIGGLY WIGGLERS GUARANTEE
No wriggling out of it. If something’s not right, we’ll put it right.
We’ve been helping people compost, feed birds and bring their gardens to life since 1990 — and we stand by what we send.
Most orders leave our team here at Lower Blakemere Farm in Herefordshire. A few larger products are sent directly from trusted suppliers, but either way, it’s still a Wiggly Wigglers order and we’re here to help.
Something wrong with your order?
Please check your parcel when it arrives.
If something is damaged, faulty, missing or simply not as it should be, email wiggly@wigglywigglers.co.uk with your order details and, where useful, a photo.
We’ll get it sorted as quickly and fairly as we can.
Our Live Worm Guarantee
We send thousands of worms around the country and problems are very rare.
Because worms are living creatures, we do need you to check them as soon as they arrive.
If you think there’s a problem, please email us within 3 hours of the courier’s recorded delivery time with:
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a clear photo or short video showing the worms and their bedding
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your name and order number
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ideally, the original packaging and shipping label
Worms can sometimes arrive curled up, sluggish or apparently inactive after travelling, particularly in cold weather. That doesn’t necessarily mean there’s anything wrong with them, so we may give you a little advice first.
If there genuinely is a problem, we’ll put it right with a replacement or refund as appropriate.
Please keep the worms in their breathable packaging until the issue has been resolved and don’t release or use them before contacting us.
Live Mealworms & Other Perishable Products
Please check live mealworms and other perishable products as soon as they arrive too.
If there’s a problem, let us know straight away so we can assess it and get it sorted.
Damaged or Faulty Goods
If a product arrives damaged or faulty, we’ll happily replace it or refund it as appropriate.
Please email us within 7 days of delivery at wiggly@wigglywigglers.co.uk, including your order number and a photo showing the problem where possible.
If we need the item returned, we’ll let you know the easiest way to do it.
Changed Your Mind?
That’s fine too.
For non-perishable products, you can return unused items within 60 days of receiving them, provided they are in their original packaging and in resaleable condition.*
Return postage for unwanted items is your responsibility and we recommend getting proof of postage.
Unfortunately, we can’t accept returns of live worms, live mealworms, other perishable products, or products that have already been opened, used or partly consumed unless there is something wrong with them.
Not Sure How to Use Something?
We’ve got instructions, quick-start guides, videos and downloads covering everything from wormeries and Bokashi to mealworms, bird feeding and soil.
You’ll find them all here:
And if you still need a hand, just ask us via email or the chat box.
There are real people here who know the products, use many of them ourselves, and are very happy to help.
Cancelling an Order
If you contact us before your order has been dispatched, we can cancel it and issue a refund.
Need Help?
Email us at:
We’ll always do our best to help.
Real people. Proper help. No fuss.
Wiggly Wigglers Ltd
Lower Blakemere Farm
Blakemere
Herefordshire
HR2 9PX
Helping people compost, feed birds, improve their soil and bring their gardens to life since 1990.
If something’s not right, we’ll put it right. That’s the Wiggly way.
*Your statutory rights are not affected.
