THE WIGGLY WIGGLERS GUARANTEE
We stand by what we send.
Most orders arrive exactly as they should. But if something has gone wrong, we will sort it quickly and fairly.
Most parcels go out from our team at Lower Blakemere Farm in Herefordshire. Some larger items – particularly big composters – are sent directly from trusted suppliers so they reach you safely and efficiently.
Either way, it is still a Wiggly Wigglers order and if there is a problem we will help put it right.
All we ask is that you check your delivery when it arrives and let us know promptly if there is a problem.
CHECK YOUR ORDER ON ARRIVAL
When your order arrives, please open the parcel and check everything as soon as possible.
If something is wrong we need to know quickly so we can help.
This is especially important for live products such as worms.
Delivery time is recorded by the courier and the reporting window begins from the courier’s recorded delivery time, even if the parcel has been left in a safe place.
LIVE WORM GUARANTEE
This applies to all live worms including composting worms and garden worms.
Worms are living creatures and travel in breathable bedding so they arrive healthy and ready to work.
We send thousands of worm orders every year and problems are very rare, but if something has genuinely gone wrong we will always put it right quickly.
Because worms are live animals they must be checked immediately on arrival.
IF THERE IS A PROBLEM WITH LIVE WORMS
Please email us within 3 hours of delivery with:
A clear photo or short video showing the issue
Your name, address and order number
Send this to:
wiggly@wigglywigglers.co.uk
Where possible please include the worms in their original bedding and packaging and show the shipping label.
This helps us assess the issue quickly.
Once we receive this we will decide whether to send replacement worms, offer advice if the worms simply need settling, or issue a refund where appropriate.
WHY WE ASK FOR THIS QUICKLY
Worms respond strongly to temperature and handling.
After travelling they may appear slow, curled up or inactive, particularly in cold weather. This is normal and they usually recover once they warm gently in their bedding.
For that reason movement alone cannot be used to assess worm health.
If we are contacted days later it becomes impossible to determine whether a problem occurred during transport or afterwards.
Because of this, live worm claims can only be assessed on the day of delivery with photographic evidence.
CONDITIONS FOR LIVE WORM CLAIMS
To keep things fair for everyone:
Claims must be made within 3 hours of delivery.
Photographic evidence must be provided.
Worms must be shown in their original bedding and packaging.
Unfortunately we cannot replace or refund worms where they have already been released or used, where they have been stored incorrectly, where they have been exposed to excessive heat or cold after delivery, where they have been kept in sealed containers without airflow, or where we are notified after the delivery day.
These conditions help us resolve genuine issues quickly and prevent fraudulent claims.
CARING FOR WORMS ON ARRIVAL
Worms are best used as soon as possible.
If this is not possible:
Keep them in their breathable bag or a bucket.
Store them cool (around 8–12°C).
Avoid direct sunlight.
Allow airflow (do not seal lids).
Keep bedding moist but not wet.
Garden worms should be released into soil as soon as possible so they can burrow naturally.
DAMAGED OR FAULTY GOODS
If a product arrives damaged or faulty we will happily replace or refund it.
Please email us within 7 days of delivery with a photo showing the problem together with your order number, name and address.
Email: wiggly@wigglywigglers.co.uk
Once we have reviewed the issue we will arrange either a replacement or a refund. If the item needs to be returned we will advise the easiest way to do this.
CHANGED YOUR MIND
Sometimes something just is not right. That is fine.
You may return unused items within 60 days of receiving your order provided they are unused, in their original packaging and in resalable condition.
Return address:
Wiggly Wigglers
Lower Blakemere Farm
Blakemere
Herefordshire
HR2 9PX
Return postage for unwanted items is the responsibility of the customer. Items remain the customer’s responsibility until they reach us, so we recommend obtaining proof of postage.
Once the item has been received and checked we will issue your refund.
USED PRODUCTS
We cannot offer refunds on products that have already been opened, used or partly consumed unless they are faulty.
Examples include wormeries that have been set up, opened compost products, bird food that has been fed out, or Bokashi bran that has already been used.
If you are unsure how to use something please ask us first. We are always happy to help.
CANCELLING AN ORDER
If you contact us before your order has been dispatched we will cancel it and issue a full refund straight away.
NEED HELP
Most issues can be solved quickly with a bit of advice.
If something is not quite right please just email:
wiggly@wigglywigglers.co.uk
We will always do our best to help.
WIGGLY WIGGLERS
Lower Blakemere Farm
Herefordshire
Helping people compost properly, feed birds properly and turn waste into living soil.
If something genuinely is not right, we will sort it.
That is the Wiggly way.
