No Quibble 30 day money back guarantee.
No Quibble 30 day money back guarantee.
Please note worms are live and perishable and cannot be returned or cancelled.
We are very proud of our products and services. If you are not delighted with your purchase for whatever reason please get in touch. We will cheerfully attend to the problem. Please do email us to let us know once you have read the below details.
Received Incorrect Goods?
If we have sent you something you haven’t ordered please let us know within seven days. You can return it within 30 days (unused and in its original packaging, please) and, of course, you will not be charged.
Order Damaged in Transit?
Please let us know within seven days of delivery if your purchase was damaged in transit via email firstname.lastname@example.org We will replace the item free of charge. Just make sure you return the item in its original packaging; return postage will, of course, be free of charge. No claim will be accepted after 7 days after delivery.
What if your order was live worms?
If your order was live worms and they are damaged we need photos on the day that they arrive in order to replace as they are live and perishable. Email email@example.com with the details and photos and we will cheerfully attend to the problem.
Received Defective Goods?
If you receive an item that is defective, please contact us within seven days of delivery, informing us of the problem. You can return it within 30 days (unused and in its original packaging please) for either a replacement or a refund. Please note worms are live and perishable and cannot be returned or cancelled.
Changed your mind?
We want you to be delighted with everything you purchase from Wiggly Wigglers and so our 30 day no quibble guarantee cover ensures you have peace of mind to return an unwanted item to us. Follow these three steps and we will sort the rest.
Step 1 Please email at firstname.lastname@example.org
Step 2: Please make sure that you give us your Order Number and reason why you are returning the product when you email.
Step 3: Address the parcel to:
Wiggly Wigglers, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.
Step 4: Return the parcel. The easiest way is to use Royal Mail Standard Service. If sending from a mainland Post Office we would recommend obtaining a 'Proof of Postage' certificate. Otherwise we are happy to organise a courier to collect any unwanted items on a weekday to suit you. This will be charged at cost and deducted from your refund. (just pop this request into the emai). Please ensure you include the order number and your customer details in with the package
Any returned item must be completely UNUSED (we cannot and do not accept returns of used composters, birdfeeders etc).
If you do want to return an unused wormery please ensure the worms are let go in garden soil (they are UK native species) and not sent back. We will deduct the cost of the worms from your refund.
Please note if you are returning a non-faulty product for a refund you do need to pay the full cost of return postage. Of course, if we have sent you an incorrect or faulty product or something has been damaged in transit then there will be no charge for postage to return or replace the item.
Returning a gift?
Include the purchaser’s name and address in the returns email to us and enclose this inside the return package - and indicate how you would like us to handle your return: via an exchange or a refund to the original purchaser.
Buy with total confidence
We want you to be totally happy with Wiggly Wigglers’ service. We have won many customer service awards including Small Business Champion in the UK and Dell Global Small Business Winner, so you can rest assured that we will be here to sort out any issues you may have.
If you do have a problem, please email email@example.com or write to: Customer Care, Wiggly Wigglers, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.