Damaged or Faulty Goods
In the unlikely event that you receive an item that is damaged or faulty, we can offer a full refund within 60 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with tracking number within 7 days.
To return a damaged or faulty item is free of charge, please contact email@example.com with your name, address & order number and our customer service team will advise on the easiest way to send.
Once the item has been received and inspected by our customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.
In the case of LIVE WORMS these can’t be returned so in the unlikely event that they have arrived damaged please take a photo on the same day and send that photo straight away to our team firstname.lastname@example.org with a description of what the problem is and ensure you include your name, address and order number.
Once the photograph and description has been looked over by our customer care team they will get back to you to advise or issue a replacement or refund.
Returning an Order
Sometimes it just doesn’t work out. We get that. If you’ve changed your mind and want to cancel your order, we ask that you contact our sales team and return the item in its original packaging within 60 days to:
Wiggly Wigglers Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX
Unfortunately, we aren’t able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our farm.
Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.
Of course if you cancel your order before the items are shipped out a refund will be issued right away.