Received a Problem Product? We’re here to put things right
We are very proud of our products and services. If you are not delighted with your purchase for whatever reason please get in touch. We will cheerfully attend to the problem.
Email us via firstname.lastname@example.org to let us know about the problem.
Received Incorrect Goods?
If we have sent you something you haven’t ordered please let us know within seven days. You can return it within 28 working days (unused and in its original packaging, please) and, of course, you will not be charged.
Order Damaged in Transit?
Please let us know within fourteen days if your purchase was damaged in transit (but please check the paragraph regarding Plants and Floristry below first). We will replace the item free of charge. Just make sure you return the item in its original packaging; return postage will, of course, be free of charge.
Received Defective Goods?
If you receive an item that is defective, please contact us within fourteen days, informing us of the problem (but please check the paragraph regarding Plants and Floristry below first). You can return it within 28 working days (unused and in its original packaging please) for either a replacement or a refund.
Changed your mind? How to Return or Exchange a Wiggly Product
We want you to be delighted with every purchase from Wiggly Wigglers. If, however, you’ve changed your mind and do need to make a return, then simply follow these three easy steps:
Step 1: Please make sure that you give us your Order Number and reason why you are returning the product.
Step 2: Address the parcel to:
Wiggly Wigglers, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.
Step 3: Return the parcel. The easiest way is to use Royal Mail Standard Service. If sending from a mainland Post Office we would recommend obtaining a 'Proof of Postage' certificate. These are available free on request, just ask for one when you hand over your parcel.
Notes and Queries
Are returns free of charge?
Sorry, no. If you are returning a non-faulty product for a refund you will have to pay the full cost of return postage. Customers frequently ask us why we don’t offer free returns on everything. The answer is, we would like to but, if we did, the cost would have to be absorbed into the prices we charge for our products, which simply wouldn’t be fair. Of course, if we have sent you an incorrect or faulty product or something has been damaged in transit then there will be no charge for postage to return or replace the item.
Are exchanges free of charge?
Yes. If you are returning an item but wish to exchange it for something else (of the same or greater value) rather than simply being refunded, we will gladly organise free return postage. Please contact us first to obtain a Return Authorisation Number and let us know what new item(s) you would like. Then send your returns to us unused, in perfect, saleable condition, complete with all the labels and packaging, within 28 days of receipt. We will send your replacement(s) free of any post and package charge.
Returning a gift?
Include the purchaser’s name and address on the Returns Form and indicate how you would like us to handle your return: via an exchange or a refund to the original purchaser.
Buy with total confidence
We want you to be totally happy with Wiggly Wigglers’ service. We have won many customer service awards including Small Business Champion in the UK and Dell Global Small Business Winner, so you can rest assured that we will be here to sort out any issues you may have. If you do have a problem, please email email@example.com or write to: Customer Care, Wiggly Wigglers, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.