Shipping Information

Our standard delivery charge is £4.95 - or FREE over £75!

(Next Day delivery is £7.95)
 

*GB mainland only and other exclusions apply. Please see below for full details.

All our orders are now despatched from our farm here in Herefordshire and so we’ve made a few changes. We will always despatch orders as soon as possible, but we do offer a next day delivery service (some restrictions apply) for those urgent orders.
 

Wiggly Standard Delivery (3 - 5 day delivery) £4.95 within mainland Britain - FREE OVER £75

If you don't mind when your order arrives... (within reason of course) Choose standard delivery and we will despatch your order with the best option for us. This may be APC Overnight, DPD or Royal Mail. You need to allow 2 - 5 days for delivery, and we can post to anywhere in mainland Britain. See below if you are in Highlands and Islands.
 

Next Week Day delivery for £7.95 to mainland Britain

If you need a guaranteed Next Day delivery then please choose the Next Day delivery option. If you order on a Friday then the delivery will be with you on the following Monday. Please note there are no deliveries on Saturdays, Sundays or Bank Holidays. You must order before 1pm for your order to be sent to arrive the following working day. If you order after 1pm then your order will be shipped on the next working day.
 

Important - Highlands and Islands

IF your order contains JUST live worms and is under 2 kilos - whether that’s composting worms, wax worms or mealworms you will have the option in the checkout to choose standard delivery at £4.95. This is because we can use Royal Mail for this service. Otherwise you will see the extra cost options for a courier to deliver your package – please note there is no guaranteed next day service to these areas so please allow extra time and track your package for information. 

 

For Falkirk, Aberdeen Perth Kirkwall Paisley and Inverness Areas (not islands), Isle of Man and Isle of Wight the charge is £10.95

Postcodes:

AB37-38 AB41-56 FK 17-21 IV1- 40 IV52-54 IV63 KW1-14 PA21-40 PA80 PH15-50 IM1-9 IM86-87 IM99 PO30-41) 

 

For Scottish Islands, Outer Hebrides, Kilmarnock area, Paisley area, Chanel Islands and Northern Ireland the charge is £15.95

Postcodes:

HS1-9 IV41-56 KA27-28 KW15-17 PA20 PA41-78 PH42-44 ZE1-3 BT1-99 JE1-5 GY1-10) 

REFUNDS POLICY

Damaged or Faulty Goods
In the unlikely event that you receive an item that is damaged or faulty, we can offer a full refund within 60 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with tracking number within 7 days.

To return a damaged or faulty item is free of charge, please contact wiggly@wigglywigglers.co.uk with your name, address & order number and our customer service team will advise on the easiest way to send.

Once the item has been received and inspected by our customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.

In the case of LIVE WORMS these can’t be returned so in the unlikely event that they have arrived damaged please take a photo on the same day and send that photo straight away to our team wiggly@wigglywigglers.co.uk with a description of what the problem is and ensure you include your name, address and order number.

Once the photograph and description has been looked over by our customer care team they will get back to you to advise or issue a replacement or refund.

Returning an Order
Sometimes it just doesn’t work out. We get that. If you’ve changed your mind and want to cancel your order, we ask that you contact our sales team and return the item in its original packaging within 60 days to:
Wiggly Wigglers Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX

Unfortunately, we aren’t able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our farm.

Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.

Of course if you cancel your order before the items are shipped out a refund will be issued right away.

 

Please email us at wiggly@wigglywigglers.co.uk if you need any further information.