Privacy and Cookie Policy


What we collect

We may collect the following information:

  • Name
  • Contact information including telephone number, billing address, delivery address and email address
  • Demographic information such as postcode, country
  • Other information relevant to special offers

For the complete list of cookies we collect scroll down this page.


For a very detailed list of cookie information from a huge range of 3rd part providers, please visit


What we do with the information we gather

We require this information to be able to process your order, keep you updated with order / delivery status, provide you with tailored special offers, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information internally, to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Deletion of personal information and account

In accordence with GDPR law, we now offer all registered customers the facility to completely delete their account, delete all personal information, un-subscribe from our mailing list, and also annonymise all order information.

You can do this yourself by logging into your customer account area here:

Then click on the Delete Account link from the left menu. Warning with operation can not be undone and may cause issues with verifying historical order details, as all personal information attached to your orders will be annonymised. Again this annonymisation cannot be undone.

You can also contact our customer services team via email, phone, live chat and ask them to delete your account. You may be asked to verify some details to prove you are the account holder.

You may open a new account as usual, if you wish to in future.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description


Stores randomly generated key used to prevent forged requests for security purposes.


Your session ID on the server.




The store view or language you have selected.


Google Analytics - Used to distinguish users. All IP addresses are anonymised in Google Analytics.


Google Analytics - This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when the last visit occurred. 


Google Analytics - Takes a timestamp of the exact moment in time when a visitor enters the website.


Google Analytics - Takes a timestamp of the exact moment in time when a visitor leaves the website.


Google Analytics - A technical cookie, used to throttle the request rate for the service, stores no personal data.


 Google Analytics - Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website.


Fresh Chat Client - This is used to track the freshchat domains the agent/user logged/signed into so we can use this for improving the login/signup experience.


Used to show the cookie consent box until the user has given consent.


Used to track users who have given cookie consent, to avoid showing the consent box all of the time.


Facebook - Encrypted Facebook ID and Browser ID, used for facebook advertising and social features


Internal - Your session ID on the server, used to keep track of all visitors to the site, to enable signing in, purchasing items from our shop etc.


 Internal - Used to show our newsletter popup window, and keep track of users so we only show the popup to the correct users. 


 Internal - A unique ID for each popup window type, stores no personal information.


Internal - A flag, which indicates whether caching is disabled or not, stores no personal information.


Internal -  stores no personal information. Stores a randomly generated string to track which users to show the popup box to, and which not too.


Internal -  stores no personal information. Stores time and date information for when the popup was last seen. used to manage the popup windows visibility.


Internal -  stores no personal information. Simply stores a 1 or a 0 to check if the cookie opt in box needs to show.


 Internal -  stores no personal information. Used to track email campaigns in Mailchimp.


 Used to throttle request rate for Google Analytics / Google Tag Manager


Internal -  stores no personal information. Simply stores a 1 or a 0 to check if the cookie opt in box has been closed by the user.

 Marketing Cookies

_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.




Other 3rd Party Cookies

We use Google Analytics to collect visitor statistics to improve our site. IP addresses are anonymized. If you prefer blocking the Analytics script completely, you can download an opt-out plugin for Google Analytics here. This plugin will exclude your visit from the statistics of all websites using Google Analytics.

For full details of Google's privacy policies please visit:

PayPal (  - Uses cookies as part of its payment processing system.

Security Metrics ( - Uses cookies to verify our website PCI complaiance badge.